Fast and transparent claims handling — get help easily via photos, description and e-mail. We comply with applicable consumer protection legislation and take responsibility for defects, damage, wrong deliveries and transport issues. Simple process, reliable solution.
Claims & Complaints
Defects, wrong deliveries and transport damage
Our claims handling is based on applicable consumer protection legislation. If you believe we have interpreted or applied the law incorrectly, please contact us in connection with your case.
Inspection upon Delivery
The customer is responsible for unpacking and carefully inspecting the goods immediately upon receipt.
Any damage, defect or discrepancy must be reported no later than 7 days from the date of delivery.
Defective Product
- Take clear photos of the defect.
- Photograph the packaging.
- Do not discard packaging if transport damage is suspected.
- Email us with a detailed description.
Minor defects (e.g. missing part) are normally resolved by sending replacement parts. Depending on the nature of the defect, repair, replacement, partial refund or full refund may apply.
Wrong Delivery
- Photograph the product received.
- Photograph the shipping label.
- Email us describing the discrepancy.
We will arrange correction and cover return shipping costs if the error is ours.
Transport Damage – 7 Day Rule
Transport damage (visible or hidden) must be reported within 7 days of delivery.
Why 7 Days?
Transport companies only accept damage claims within a limited timeframe. After 7 days, we are generally unable to file a claim against the carrier.
Late Claims
Claims submitted weeks or a month after delivery cannot be treated as transport damage. It is no longer possible to determine whether the damage occurred during transport or afterwards.
- Internal handling
- Storage
- Further transportation
- Repacking
- Installation
- Other physical impact
Damage reported later than 7 days cannot be compensated as transport damage.
Packaging Requirement
All original packaging must be retained. If packaging has been discarded, the carrier may refuse compensation.
How to Submit a Claim
The easiest way is to reply directly to your order confirmation email, so we can identify your order immediately.
- Photos of the issue
- Photo of full product
- Photo of packaging
- Photo of shipping/production label
You may also contact us at: order@persienner-online.se