We sometimes receive requests from customers who would like their delivery to arrive on an exact date. We fully understand that this can be important, for example in connection with renovations, moving, or planned installation.
As all our products are made to measure based on each customer’s specifications, we are unfortunately unable to guarantee delivery on a specific date.
The delivery time provided at the time of ordering is an estimate. Once your products are completed, they are automatically dispatched from the factory to your address or to a pickup point. For this reason, we are not able to hold or schedule an order to match a specific delivery date.
In many cases, orders may be completed earlier than estimated depending on the current production workload. However, delays may also occur due to factors such as material shortages, public holidays, vacation periods, transport delays, or other circumstances beyond our direct control.
If you require your products for a specific occasion, we recommend placing your order well in advance and allowing for a time margin.
For deliveries to a pickup point, you will usually have several days to collect your parcel. If you are unable to collect it yourself, you can often authorize someone else to do so on your behalf, according to the carrier’s policies.
We always do our best to manufacture and ship each order as quickly and smoothly as possible, but we cannot guarantee delivery on an exact date.