Claims for Damaged Goods or Incorrect Deliveries
If you have received a product that was damaged during delivery, or if you received the wrong item, we ask that you submit a claim as soon as possible – preferably within a few days of receiving the goods.
How to proceed:
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Reply to your order confirmation:
To help us identify your order quickly, please submit your claim by replying directly to the email with your order confirmation. This ensures we receive:- Your name and address
- Your order number
- A list of the products you ordered
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Attach clear photos:
To help us assess the issue, please include:- Photos clearly showing the damage or the incorrect item
- If applicable, a photo of the packaging (especially in case of transport damage)
It is very important to keep the original packaging until the case has been fully reviewed – both we and the shipping company may request documentation of the packaging.
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Avoid unnecessary delays:
By providing complete information and clear documentation from the start, we can handle your claim more quickly and avoid unnecessary back-and-forth communication.
Important to note:
- Transport damage must be documented immediately upon delivery. If possible, report the issue directly to the carrier at the time of receipt.
- Incorrect items must be returned unused and only after we have requested a return, unless otherwise agreed.
- We will contact you as soon as we have reviewed your case with information on how we will proceed.
If you have any further questions, you are always welcome to contact our customer service team.